Refund Policy

Last updated: September 28, 2026

1. Overview

We want you to be satisfied with Veilus. If you're not happy with your purchase, we offer refunds under the following conditions.

2. Free Tier

The Veilus Free plan is free forever (5 profiles, no time limit). No payment is required, so no refund is applicable.

3. Monthly Plan

ConditionRefund
Within 7 days of a payment (first purchase or any renewal)Full refund
After 7 days of that paymentNo refund; the key stays active until the end of the paid period

4. Lifetime Plans

Lifetime plans purchased directly from Veilus are non-refundable after 14 days.

5. How Refunds Are Paid

  • Orders paid in VND (bank transfer): refunded manually. Email billing@veilus.io with the email used for the order and your order code or license key. When the refund is issued, the license key is disabled.
  • Orders paid in USD (card): LemonSqueezy is the merchant of record for card payments, so refunds are issued through LemonSqueezy according to its refund process, to the original payment method. You can start the request by emailing billing@veilus.io.

We review refund requests within 2 business days.

6. Non-Refundable Situations

Refunds are not available when:

  • Your key was suspended or terminated due to a violation of our Terms of Service.
  • You have already received a refund for a previous purchase or billing cycle.
  • The refund request is made after the applicable refund window.
  • You have used the Service extensively during the refund period (e.g., created 50+ profiles, executed automation at scale).

7. Letting a Monthly Key Expire Instead

If you don't renew a monthly key, the app falls back to the Free plan at the end of the paid period. Your profiles are kept, and you can renew again at any time.

8. Contact

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